Help and contacts at Drawzilla
Three addresses are kept by us for different matters: support for tickets, draws and payments, compliance for verification and source of funds, and concierge for prize delivery. A complaints form is linked from the site as well, and the Help Centre covers the most common questions.
- Tickets, draws, payments
- support@drawzilla.com
- Verification, source of funds, compliance
- compliance@drawzilla.com
- Delivery of a physical prize
- concierge@drawzilla.com
Contacts
| Matter | Address |
|---|---|
| Tickets, draws, payments | support@drawzilla.com |
| Verification, source of funds, compliance | compliance@drawzilla.com |
| Delivery of a physical prize | concierge@drawzilla.com |
| Complaints | the complaints form linked from the site |
Scroll horizontally to see the full table
- State your Drawzilla username
- Quote the draw or ticket reference
- Add the transaction ID or wallet address for a payment query
- Describe the issue in a few sentences
- Attach a screenshot or document where it helps
Help Centre topics
| Section | What is covered |
|---|---|
| Account & Verification | creating an account, KYC, account security, updating details |
| Deposits & Withdrawals | supported cryptocurrencies, confirmations, processing, minimum amounts |
| OG Draw | buying tickets, winning numbers, prize tiers, verifying results |
| VIP Draw | knockout rounds, Odd and Even choices, prize delivery, Stablecoin Equivalents |
| Prizes & Delivery | luxury goods, property and travel prizes, shipping and customs |
| Fairness & Transparency | public market data, Outcome Generation Framework, Audit Bundle |
| Responsible Gaming | self-exclusion, player protection, guidance |
Scroll horizontally to see the full table
Playing within your limits
Deposit limits, spending limits, cooling-off periods, self-exclusion and account closure are available to you through our support team, and a limit set by you on the first day is far easier to keep than one added after a long week. Accounts believed by us to be operated by an underage person are suspended while the matter is investigated.
Frequently asked questions
- How is support contacted?
- By e-mail at support@drawzilla.com; compliance and prize-delivery matters have their own addresses.
- What should a payment query include?
- Your username, the transaction ID or wallet address, the amount and a short description, with a screenshot where it helps.
- Where are results verified?
- The Transparency link on every draw card opens the Audit Bundle with the market data behind the settlement.
- Which responsible play tools are available?
- Deposit limits, spending limits, cooling-off periods, self-exclusion and account closure, requested through our support team.